Terms and Conditions
Last updated: December 2024
Agreement to Terms
By accessing and using the Green Glow website and services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.
Products and Services
Green Glow offers smart lighting products and related accessories. All product descriptions, specifications, and pricing are subject to change without notice.
- Product availability is subject to stock levels
- We reserve the right to limit quantities purchased
- Product images are for illustration purposes and may vary from actual products
- Technical specifications are provided by manufacturers and may be updated
Pricing and Payment
All prices are listed in USD and are subject to change without notice. We accept major credit cards and other payment methods as displayed at checkout.
- Prices include applicable taxes where required
- Payment is due at the time of order placement
- We reserve the right to refuse or cancel orders
- Promotional pricing may have specific terms and conditions
Shipping and Delivery
Free shipping on orders over $50. Standard delivery within 7 days with USPS.
- Shipping times are estimates and not guaranteed
- Risk of loss transfers to you upon delivery to the carrier
- Additional charges may apply for expedited shipping
- International shipping may be subject to customs fees
Returns and Exchanges
30-day return policy for unused items in original packaging.
Return Conditions:
- Items must be in original, unused condition
- Original packaging and all accessories must be included
- Return shipping costs are the responsibility of the customer
- Refunds will be processed within 5-7 business days
- Custom or personalized items may not be returnable
To initiate a return, please contact our customer service team at (833) 461-0274 or support@greenglow.com.
Warranty
All products come with manufacturer warranty. Contact us for warranty claims.
Warranty Coverage:
- Warranty terms vary by product and manufacturer
- Warranty covers defects in materials and workmanship
- Damage from misuse, accidents, or normal wear is not covered
- Warranty service may require proof of purchase
For warranty claims, please contact us at (833) 461-0274 with your order number and description of the issue.
User Conduct
You agree to use our website and services only for lawful purposes and in accordance with these terms.
- Do not use our services for any illegal or unauthorized purpose
- Do not interfere with or disrupt our website or servers
- Do not attempt to gain unauthorized access to our systems
- Respect intellectual property rights
Intellectual Property
All content on this website, including text, graphics, logos, images, and software, is the property of Green Glow or its licensors and is protected by copyright and other intellectual property laws.
Limitation of Liability
Green Glow shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of our products or services.
Privacy Policy
Your privacy is important to us. Please review our Privacy Policy, which also governs your use of our services, to understand our practices.
Changes to Terms
We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after any changes constitutes acceptance of the new terms.
Governing Law
These terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions.
Contact Information
If you have any questions about these Terms and Conditions, please contact us:
Company: Green Glow
Email: support@greenglow.com
Phone: (833) 461-0274
Address: 123 Lighting Way, San Francisco, CA 94102
Business Hours: Monday - Friday: 9:00 AM - 6:00 PM PST